World-Class CustomerÂ
 Service Workshop
Create the kind of service people never forget.
Exceptional customer service doesn’t happen by chance.
It takes clear standards, a team that understands expectations, and treating every customer interaction as an opportunity to build loyalty.
Join Jody Maberry for this signature workshop, designed in collaboration with Lee Cockerell, retired Executive Vice President of Walt Disney World Operations, to help you elevate your customer service, strengthen your culture, and create experiences customers remember and return for.
Built from the service principles of The Customer Rules and the Customer Experience Cycle framework, this workshop will get you ready to deliver world-class customer service for every interaction with your customers.
Date: June 13, 2026
Location: UCF Rosen College of Hospitality Management - Orlando, FL
Brought to you by The Cockerell Academy
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Register ⮕Understand the Customer Experience Cycle, apply the Customer Rules, and build a culture of service.Â
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In this full-day workshop, taught by Jody Maberry and Lyndsey Barnes, you learn where service wins, or fails, and every step of the way. You will find how The Customer Rules apply to every stage of the Customer Experience Cycle. When you apply the lessons from this workshop, customer service will no longer be a department; it will be a way of doing business in your organization.
Here's what you will learn from this World-Class workshop:
- How to create powerful first impressions
- How to build trust at every customer touchpoint
- How to handle mistakes without losing loyalty
- How to create consistency across departments
- How to empower employees to own the customer experience
- How to turn ordinary service into memorable moments
- How to create loyalty that drives referrals and repeat business
Without a process in place to serve customers...
Customers feel ignored.
Employees feel uncertain.
Managers spend their time fixing preventable problems.
And leaders keep asking why customer loyalty is not there.
That loop is expensive.
And exhausting.
With the right system in place...
Customers feel seen.
Employees know what excellence looks like.
Managers lead with confidence.
And your organization builds the kind of reputation customers talk about.
That’s what world-class customer service creates.
Don't miss this opportunity to build a culture of service in your organization.Â
Live Event Ticket
$157
- Access to the full-day customer service workshop guided by Jody Maberry.
- Workbook with exclusive content.
Live Ticket + Bonus Course
$207
- Access to the full-day workshop.
- Bonus: "World-Class Customer Service" online course by the Cockerell Academy.
Premium Live Ticket + VIP Review
$357
Only 10 available
- Access to the full-day workshop.
- Bonus: "World-Class Customer Service" online course.
- Exclusive: Virtual call with Jody Maberry to review the customer experience cycle for your organization.Â
