Free Live Webinar with Lee Cockerell
Creating Perfect Guest Experiences in 2022
Learn how to deliver world class customer service that costs nothing
Get a free look inside of Lee Cockerell’s course, World-Class Customer Service.
January 20th | 1:00pm EST
Reserve My Seat!What you will take away from this free webinar:
Why prioritizing customer service matters to your business in 2022
Delivering sensational service for your guests will make you more money and allow your team to thrive. Lee gives you the keys to do this.
The key components to creating a perfect guest experience
Lee shares what it takes to create perfect experiences for your guests including concepts he learned while working with Disney, Marriott and Hilton.
How to teach your team to provide excellent customer service
Customer service is only beneficial if each of your team members are aligned on how to provide it. Once each of them understand how and why they provide it, then that’s when magic happens.
This Webinar Is A Must For You If...
- You are a leader, executive, entrepreneur, solopreneurs, on a sales team, speaker, or someone who engages with customers
- You’re having trouble retaining and delighting customers. You’re also finding it difficult to train your team on the importance of creating excellent guest or client experiences.
- You want to learn how to ace customer service so you make more money, secure more sales, have more satisfied customers and lower turnover rates.
More Details About The Class
In this webinar session, Lee Cockerell teaches proven customer service methods that he mastered during his time with Disney, Marriott and Hilton. These are principles that Lee has shared with thousands of students within the Cockerell Academy.
During the webinar, you’ll learn:
- Why prioritizing customer service matters to your business in 2022
- The components needed for creating a perfect guest experience
- How to teach your team to provide excellent customer service
You’ll also receive an exclusive discount for the Cockerell Academy, provided only to webinar attendees.
Sign up for the free webinar today!
Meet Your Event Host, Lee Cockerell
Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.”
One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.
He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute.
I hope to see you at this free event!
Reserve My Seat!