Virtual Training with Lee Cockerell

How to Establish Performance Excellence in Your Organization

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Learn the Disney Way in exceeding customer expectations and creating loyal, raving fans.

Join Us On
February 8, 2023 | 1pm EST 

 

Reserve My Seat!

This live event will help you create a winning framework for excellent customer service in your organization.

For only $27

You’ll walk away with a framework for applying the Disney Seven Service Guidelines in your organization, strategies for understanding your specific Guest expectations, and tools for teaching your team how to go beyond Guest needs.
Register now!

What you will Learn During This Training:

  • How to Apply the Disney Seven Service Guidelines in Your Organization
  • Tools for Understanding Your Specific Guest Expectations
  • Strategies for Teaching Your Team How to Exceed Guest Expectations

AND SO MUCH MORE!

Meet Your Event Host, Lee Cockerell

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.”

One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute.

I hope to see you at this event!

Reserve My Seat!