Mastering Customer Service Excellence


Unlock the secrets to becoming a standout frontline employee. Discover the skills and strategies that will propel your customer service performance to new heights. Elevate your career and make a lasting impact with The Front Line Rules course.

Enroll In The Front Line Rules Course Today

Don't miss out on this opportunity to empower your frontline team with The Front Line Rules. Enroll today and unlock a world of potential for your business, on par with the largest and most successful organizations in the industry.

During my four-decade career in the hospitality industry, I had the privilege of working with some of the world's most esteemed brands, including Hilton, Marriott, and Disney. Through these experiences, I, Lee Cockerell, learned the key to achieving outstanding results and developing a remarkable culture on the front lines. You have to be able to define excellence before you can lead your team there. This course will help you define, develop, and achieve excellence on the front lines.

Are you ready to embark on a transformative journey and equip yourself with the essential skills to excel on the front lines of customer service?

In 'The Front Line Rules' course, you'll discover a comprehensive curriculum designed to empower you with the knowledge, strategies, and mindset needed to thrive in your frontline role. From understanding the core principles of customer service excellence to mastering conflict resolution and communication, this course covers it all.

By the end of this course, you'll not only be a master of customer service but also possess the tools to advance in your career and make a lasting impact on your organization.


You'll Learn the Following:

  • Efficient Frontline Operations: Discover how to identify and rectify operational inefficiencies, leading to smoother processes and heightened productivity.
  • Stellar Team Performance: Learn the power of building a culture of excellence and elevating organizational communication, paving the way for outstanding team performance.
  • Exceptional Customer Service: Master the art of creating personalized, memorable experiences for customers, fostering loyalty and satisfaction.
  • Career Advancement Strategies: Learn how to stand out in your role, boost your career, and unlock new opportunities for growth within your organization.

Meet Your Instructor Lee Cockerell

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.

Here's what's inside:

  • Comprehensive Video Lessons: Dive deep into the world of exceptional frontline service with over 25 engaging video lessons led by Lee Cockerell himself.
  • Real-Life Scenarios: Learn from real-world case studies and scenarios that will equip you with practical problem-solving skills for various frontline challenges.
  • Expert Insights: Tap into the wisdom of a globally recognized hospitality leader, Lee Cockerell, gaining access to exclusive content that will enrich your journey towards unparalleled success.

Prepare to transform your frontline operations, elevate your customer service, and take your career to new heights with 'The Front Line Rules' course.

Purchase Today!
Available This Month Only


  • 45+ Video Trainings
  • Member Only Area
  • Available on Any Device
Get the Course TODAY