Free Webinar with Lee Cockerell

Your Role as a Leader: Delivering Sensational Service to Customers and Employees

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Learn how to transform customer service into a lasting competitive advantage.

Join Us On
December 10, 2024 | 12pm EST 

 

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Do You Know Your Role As a Leader?

Learn from Lee Cockerell, former Executive Vice President of Walt Disney World® Operations, as he shares practical strategies to empower your team, enhance customer service, and break down barriers to success. With decades of leadership experience, Lee will help you understand how putting your people first leads to exceptional guest experiences—and a stronger bottom line.
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What you will Learn During This Webinar:

  • How to Lead Effectively: Build a team that feels valued and empowered to deliver exceptional service.
  • Smash Barriers to Success: Remove excessive rules and hassles for customers and employees to create a seamless experience.
  • Master Frontline Leadership: Solve problems on the spot and lead by example to inspire your team.
  • Focus on Excellence: Discover why great service starts with your people—and how their success drives your results.

AND SO MUCH MORE!

Meet Your Event Host, Lee Cockerell

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.”

One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute.

I hope to see you at this free event!

Reserve My Seat!