Free Webinar with Lee Cockerell

3 Rules for Excellent Customer Service

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Learn how to inspire customer loyalty and make your business grow.

Join Us On

November 18, 2022 | 1pm EST

Reserve My Seat!

Do you make every guest feel special?

Learn lessons from Lee Cockerell’s years of Disney leadership so you can hire the best team to provide an excellent experience for your new and returning customers.

What you will Learn During This Webinar:

Discover why customer service is more than a department; it's a standard.
Learn to hire well and manage well, so your team will provide the best experiences for your guests.
Master treating new customers like regulars, and every regular like family.

AND SO MUCH MORE!

Meet Your Event Host, Lee Cockerell

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.”

One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute.

I hope to see you at this free event!