Transform Your Team into Champions of Service Excellence
Elevate every customer interaction into an extraordinary experience
In this course, Lee Cockerell, a seasoned veteran with a storied history in customer service, delivers a masterclass designed specifically for mid-level managers keen on redefining their approach to customer service. Drawing from principles outlined in his influential book, “The Customer Rules,” Lee provides actionable strategies and real-life insights to transform average service encounters into memorable customer experiences. This course is essential for any leader aiming to cultivate a culture of service excellence that resonates across all levels of the organization.
Transform your customer service from average to exceptional with proven strategies from a Disney executive.
Welcome to a New Era of Customer Service Excellence
Imagine a world where every customer interaction ends with a smile and a thank you. Where complaints are so rare, they’re almost notable. This isn’t just a dream—it’s entirely achievable, and “World Class Customer Service,” led by Lee Cockerell, former Executive Vice President of Operations at Walt Disney World Resort, shows you exactly how.
Ready To Dive In?
With our ‘Golden Guarantee,’ take the entire course risk-free. If you don’t see remarkable improvements in your customer service ratings within 30 days, we’ll refund your investment, no questions asked.
What Makes “World Class Customer Service” Different?
In this comprehensive course, you will learn the secrets that helped transform Disney into a benchmark for outstanding customer service. Lee’s approach isn’t theoretical—it’s a result of practical, real-world strategies that have proven effective across industries.
Meet Your Instructor Lee Cockerell
Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.
Hear from Those Who’ve Mastered the Magic
“Applying the principles taught in this course not only improved our customer satisfaction scores but also dramatically increased our team’s engagement and enthusiasm. It’s transformative!”
- A satisfied course participant
Here's what's inside:
- 40+ Video Trainings
- Member Only Area
- Available on Any Device
